Customize this Outstanding Program Manager Resume Sample

Customize this Outstanding Program Manager Resume SampleCustomize this Outstanding Program Manager Resume SampleCreate Resume Bobby Blue100 Broadway LaneNew Parkland, CA, 91010Cell (555) 987-1234emailexample.comProfessional SummaryProgram Manager adept at managing various aspects of programs from beginning to end. Accomplish human resource objectives and communicate job expectations. Specialize in planning, monitoring, appraising and reviewing job contributions and making any changes necessary to increase productivity.Core Qualifications Strategic plans Identify trends System improvements Financial objectives Forecast requirements Professional publicationsExperienceProgram Manager, April 2012 PresentDana geschftliches miteinander Corporations Pasadena, CA Recruit, select, orient, train, assign, schedule, coach, counsel and discipline employees as necessary. Plan and review compensation actions and enforce program policies and procedures. Contribute information and recommendations t o strategic plans and reviews to archive operational objectives. Implement production, quality, productivity and customer service standards for the company. Identify and determine system improvements and implement any necessary changes. Meet financial objectives by forecasting requirements, scheduling expenditures, preparing an annual budget, initiating corrective actions and analyzing variances.Program Manager, August 2008 May 2012Los Angeles Business Bureau Los Angeles, CA Accepted ownership for accomplishing new and different requests to enhance department and organizational reputation. Explored opportunities to add value to job accomplishments and participated in professional organizations to encourage growth. Participated in education opportunities to update job knowledge and stay updated on the latest technologies and innovations in the industry. Developed and maintained personal networks and read professional publications. Created a clear and detailed plan to enaya that the program was feasible and didnt veer off course.Education2008 Bachelor of Science, Business ManagementUniversity of California Los Angeles, CACustomize ResumeProgram Manager Resume Questions1. Whats the best resume template to use for a program manager resume?A resume is one of the most important aspects of applying for a job, and using the right template helps to bring focus to the content and shows you are a serious jobseeker. Typically, the best template is one that looks clean and uncluttered. A simple format, which you can see in a program manager resume sample, allows your skills and experience to stand out. Use our resume builder to effortlessly create an effective-looking document.2. What should you do to make sure your program manager resume makes it past an ATS?Hiring managers typically come across a large number of resumes they are responsible for sorting through. Many of them use Applicant Tracking Systems to help with the process. An ATS takes your resume and compares i t to industry-related keywords and other information, and if yours ranks high, it goes through to the employer. There are a number of things you can do to ensure your document stands out. Peruse the job posting to pick out certain words and phrases to include in your resume. It may also help to format your page centrally because an ATS usually scans the document in a vertical manner. While a program manager resume sample can guide you through the basics of constructing your resume, use the job description for each individual position to your advantage.3. Whats the best way to list certifications on your program manager resume?As a program manager, you may have a number of certifications or other professional training. If they are relevant to the job you are seeking, list them under a certification section so they are prominent. Use bullet points to focus the information, and list entries from most to least recent. As a program manager resume sample demonstrates, include the name of the designation and location and date of attainment.4. How do you list education on a program manager resume?A management position typically calls for someone with an educated background. Include pertinent information in the education section so you can show the hiring manager you qualify for the job. List your most recent degree first and any additional ones in descending order. Include the degree name and school location. Do leid include the date of completion or your GPA. However, feel free to list honors or relevant coursework that may help. As you can see in a program manager resume sample, this is also where you can add professional seminars or other training that points out your strengths and gives you a leg up over others.5. How do you list references on a program manager resume?Leave out a references section in your resume, as the employer will ask you if he or she would like your references contact information. A program manager resume sample also demonstrates you should n ot add the phrase references available upon request because this takes up space that you can use for more important information.

Customer Service Representative Salary Projections

Customer Service Representative Salary ProjectionsCustomer Service Representative Salary ProjectionsCustomer tafelgeschirr leads to effective problem solving, increased customer satisfaction and better collaboration, an OfficeTeam survey shows. But are you ready to hire for this role and pay the going customer service representative salary?The first thing you might need to be convinced of is that customer service excellence is one of the advantages that helps set companies apart from competitors. When customers experience issues or concerns, the first distribution policy they typically turn to is the customer service department or call center.Think about it from their side Whether you need help fixing a computer issue, or a product you purchased is defective, your experience with customer service shapes how you view a firm. If you have a poor experience, you might not want to buy a product or service from that firm again. A great experience often means youll stay loyal to a brand and happy with a company because you feel they care about their customers.Here are the customer service representative salary ranges, job descriptions and required skills to help you hire in the customer service field.Customer service representative salary rangesAccording to the 2019 OfficeTeam Salary Guide, customer service professionals are in demand. Whether they work in-house or via a third party call center, they help companies achieve market advantage by building relationships with new and existing customers. To attract and hire the best candidates in the field, employers offer competitive salaries that are based on levels of experience. Provided below is a list of midpoint salaries for four different customer service jobsCustomer service representative $30,750Call center representative $32,500Senior customer service representative $38,000Senior call center representative $40,000????At the midpoint, candidates have average experience with the necessary skills to meet the job requ irements, and the role may be in an industry where competition for talent is moderateUse our Salary Calculator to find out the customer service representative salary in your city.Job descriptions for four customer service positionsAlthough the end goal of customer relations is the same, the positions vary in responsibilities depending on the work experience of the person and the industry. Job duties may includeCustomer service representativePerforms data entryReceives and places telephone calls (or if online, receives or offers chat communications)Handles questions, provides information, troubleshoots and resolves issuesSenior customer service representativeIn addition to the responsibilities mentioned above, duties also includeManaging database recordsAct as resource for customer service escalations to a problemProvide position reports of issues and resolutionsMay provide training and/or supervise employeesCall center representativeFor inbound call centers, respond to customer inqu iries, process orders and route calls to appropriate departmentsFor outbound call centers, call on businesses and consumers, with or without an existing account, to offer products and services, obtain customer information and produce leadsManages a high volume of callsSenior call center representativeAlong with the duties of a call center representative, this position must also have a deeper knowledge of accounts, products and services, and more work experienceProactively communicates with prospective customers and clientsUpsells to existing accountsMay provide training and/or management of a staff of call center representativesOfficeTeam surveyed administrative professionals about how their company offers customer service. While phone and online forms continue to be the most common customer service channels, companies are turning to social media as wellPhone 95%Social media (e.g. Facebook, Twitter) 33%Online form on website 62%Online chat 16%Mobile app 9%Other 27%Note Multiple resp onses permitted.Essential skillsIts true that caring for customers begins with a department however, its upon each and every member of the team to have goodcustomer service skillsas an agent of the companys products and services, using verbal and/or written communication skills to proficiently handle questions, concerns, provide information and more.Among the other skills necessary for the success of a customer service or call center representative are possessing a good understanding of the companys products and services, being savvy at data entry, and demonstrating a professional demeanor over the phone or online.Are you ready to conduct a search for candidates for this vital role? WORK WITH US

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Resume Tips Avoid the Passive Voice

Resume Tips Avoid the Passive VoiceResume Tips Avoid the Passive VoiceIts time to take a trip on the way back when time machine to that day in junior high where Ms. Periwinkle preached on about the dangers of writing in the passive voice. We still have nightmares about red circles on our essay assignments to this day. While you may have locked behauptung memories away into the lessons well never use as adults category (right alongside anything advanced algebra and anything other than the most rudimentary biology assignments) it turns out that identifying and eliminating the passive voice can make a big difference in your job-hunting prospects as an adult. Using the passive voice isnt inherently awful. In fact, there may be a time or two when the passive voice can help savvy resume writers (more on that later). In general, however, writing passively can make sentences confusing, phrasing clunky and is overall frowned upon by savvy prospective employers. With all that being said, its t ime to delve into passive voice 101 when it comes to scoring the job of your dreams.Turning Passive into ActiveSo now that weve lead with the whole, passive is bad, active is good, its time to talk about how to eliminate the problem phrases from your resume or cover letter. In technical terms, passive writing occurs when the object of the sentence is acted upon instead of doing the activity. I made this is a simple example of the object taking an action. While this welches made by me conveys the same information, you can see how the verb is now the active and focal point of the sentence. Plus the phrasing added a whole bunch of unnecessary words that could potentially push you over that preferred one-page resume limit.For additional practice, here are a few real world and employment search applicable examples of re-writing passive sentences to make them active.Passive 20 percent revenue growth welches realized in our department over two years.Active My team realized 20 percent reven ue growth over two years.Passive A promotion to Supervisor was awarded to me after only one year of service.Active After only one year, I earned a promotion to Supervisor.Passive Responsibility was recognized as one of my strengths.Active I am responsible.When Passive Can Be a Good ThingNow that weve hyped up the detriments to the passive voice, its time to make a quick addendum. One of the problems with writing in the passive voice is that it removes the agency of the actor and focuses the readers attention on the action, instead. If youre promoting your qualities as a manager or regaling readers with tales of your successes, downplaying your achievements can be detrimental to your job prospects. In some cases, however, this could prove a beneficial tactic.Take for example a situation in which there was large growth or big accomplishments but your individual contributions are either difficult to explain in a few sentences or were more attenuated. In this case, the passive voice can come to the rescue, allowing you to promote the accomplishment without making it look like youre taking all the credit. For exampleAll departmental sales goals were exceeded during my tenure.Another instance where the passive voice can be used in an expert manner is when the action itself should be the highlight of the sentence, such as in cases where your individual involvement is a given. Take this sentence for exampleMy designs were awarded the top prize for three years in a row.The readers attention is instantly drawn to the impressive accomplishment of being awarded top prize which puts a bigger grammatical impact on the achievement.General Guidance on Passive vs ActiveBefore you bust out that red pen and turn your resume into a horror show that would make Ms. Periwinkle proud, there are a few things to keep in mind when identifying and utilizing the passive versus the active voice. First, try not to confuse past tense with passive voice. The past tense is often used to help k eep resumes concise and active. Past tense allows for an implication that you acted without having to actually throw in that pesky noun. This helps your accomplishments boil down to simple, powerful statements. Managed a team, accomplished a task, and earned top honors are all examples of past tense and implied action but arent passive.If youre looking for a handy, easy, and fun way to test out whether youre using the passive voice in a pinch, weve got you covered. If you can add by zombies after the verb and still have the sentence make sense, youve got a passive (and instantly spooky) sentence structure. Your resume, cover letter, and job prospects will thank you

What It Takes to Succeed in Sales

What It Takes to Succeed in SalesWhat It Takes to Succeed in SalesSales can be tough work, from prospecting and qualifying right through to closing the deal. Each step in the sale process can be filled with challenges, Some sale professionals understand that sales is often a numbers game, and more importantly, know how to use those numbers to propel them towards their goals. Sales is more of a process than it is a task. To understand the sales numbers game, it helps to review the different stages that are common to most sales cycles. Prospecting for Clients Prospecting is where the sales cycle begins. It involves identifying befhigung customers using whatever qualifying methods help you determine who is and who is not a potential customer. A big part of prospecting is not only identifying potential customers but calling on them. Prospecting calls can be accomplished in several ways, including cold and warm phone calls, direct mail and face-to-face visits. Prospecting is easy when you have a product to sell that everyone wants. For products that might be necessary but not exciting, such as insurance, selling requires you to play the numbers game, which is really simple and really tough at the same time The larger the number of prospects you have, the higher the number of sales youll make. Getting an Appointment Once your prospects have been identified and contacted, the next step is to secure an appointment. Getting an appointment is generally a sign of interest on behalf of your prospects and each appointment tischset should be seen as a victory. Having more appointments leads to more chances to make a sale. Submitting a Proposal As part of many sales cycles, you will need to deliver some sort of a proposal to your customer that spells out your offered solution or product along with the price. As in each other step of the sales cycle and numbers game, the more proposals you can bring to qualified, interested parties, the more sales youll make. Cl ose the Deal Each step in a sales cycle should be designed to lead up to closing the deal. If you did a thorough job with qualifying the customer and designing a proposal that matches the customers needs and handles any objections, then you should be all set to close the deal. This, of course, sounds much easier than it is but closing a sales cycle in which you did not do a good job with the steps leading up to the close is significantly more challenging. How to Set Up and Play The Numbers Game While some may argue that there are more steps to a typical sales cycle than the basics presented here, these four steps provide a solid summary of a sales cycle. To understand the numbers game part of sales, you need to departure with your goals. In other words, armed with a full understanding of your compensation plan, determine much money you want to earn in your position. Once you are clear on how much total compensation you want to earn, figure out how much you earn on an average sa le. If you are too new to the position to know what an average sale pays, ask your co-workers for their average income per sale. Once you know the average commission for an average sale, divide your total desired commission income by the average sales commission amount. The result will be the number of sales you need to close in a year to hit your income goal. To serve as a simple example, assume that you need to close 50 sales per year to hit your income goal. Next, determine how many proposals that you deliver result in a closed sale. Again, if you are new to your sales position, reach out to your co-workers to find out how many proposals usually end up with a sale. Using the above example of having to close 50 sales to hit your goal, assume that you need five proposals to close one deal. In the example, you will need to deliver 250 proposals in a year to make 50 sales and hit your income goal. The next step is to determine how many appointments you need before finding a customer who is ready for, and qualified for a proposal to be designed and presented. To keep things clean, assume you need two appointments before finding a prospect to propose to. Using the example numbers, you will need 500 appointments per year to arrive at 250 proposals. The last step is to find out how many prospecting calls you will need to complete. Again, determine how many prospecting calls (cold calls, phone calls, etc.) that you need to secure a customer appointment. Say that you need five prospecting calls to get one appointment. Putting the Numbers All Together Using the examples above, you can assume that you need five calls to set one appointment, two appointments to deliver one proposal and five proposals to close one deal. Once you have your total number of sales needed to hit your income goal, just work backward to arrive at your specific numbers. In this example, you will need 1,500 prospecting calls to secure 500 appointments, that will yield 250 proposals, resulting in 50 sales. You will need to determine your numbers to make this work for you. Once you know the numbers, you can design your days with much more focus. If you end up needing to make 1,500 prospecting calls per year, you should break this number down to monthly, weekly and daily activity standards. If you work 250 days per year and your numbers show you that you need to make 1,500 prospecting calls, you will have a daily target of 6 prospecting calls per day. Seeing a small number like 6 calls per day is much more motivating than working towards hitting 1,500 calls in a year.

The Ultimate Child Care Provider Resume Trick

The Ultimate Child Care Provider Resume Trick The Battle Over Child Care Provider Resume and How to Win It Though caring for the patients is the major responsibility but there are different skills that you need to possess. There are several factors you are going to want to take into account when looking at resumes for child care providers. Day care providers work in various kinds of small institutions like a nursery, preschool and even homes. If you want to work with a childcare supplier, then you know your cover letter alone isnt sufficient. You should have worked in a licensed Child Development Center for a minumum of one year. A Personal Advisor functions as a focal point to make sure a care leaver is given with the right amount of support. The Benefits of Child Care Provider Resume Youre going to compose your child care resume. For those who have child care experience, utilize the resume summary. As an example, for the place of a child care provider, when somebody is attempting to identify which skills he wants to put on his resume, he must keep in mind what he will want to be someone whos taking care of a kid or children. For example, for the position of a child care provider, when he is trying to recognize which skills he has to put on his curriculum vitae, he or she must keep in mind what he can need to be someone who is attending to a child or children. If you wish to be selected for the child care job, then you have to do the best that you can to make sure the content of your resume matches the requirements of the hiring manager. At the close of the day, keep in mind that the target of a nanny resume is to convince a loving family that youre trustworthy enough to be a member of the household and attention for their son or daughter. The target of training is to offer child care personnel with the tools required to help ensure superior care for kids. To ensure all child care is of premium quality. In-hotel child care centers may also func tion as a drop-off center if you would like to devote some time in the hotel. When a kid may not be returned to a safe home after services are delivered, the youngster must be supplied with a family-like living arrangement when possible. At times, he or she will be sent to the child care workers home. ur skills want to modify. Let Monsters experts show you the way to boost your resume so that your abilities and qualifications stick out from the remaining portion of the competition. Resumes list your work experience and educational credentials, whilst cover letters make it possible for you to detail certain elements of your expertise. Writing a resume to find employment at the artwork industry may be hard. Whats Actually Going on with Child Care Provider Resume For instance, you can thank the employer for the occasion to serve in the organization. Coming with the objective of ensuring that the health and safety needs of participants are satisfied. Under registration a prov ider self-certifies in writing they do and will satisfy the minimal requirements in all regions of child development home operation. In order to reach universal health coverage, its necessary to deliver health services that fulfill quality criteria. The Hidden Truth About Child Care Provider Resume At precisely the same time, you have to be well prepared to tackle a wide variety of issues in a usual workday and rely on your abilities to think on your feet to create quick, important decisions. If most of your prior work experience involved handling or looking after children, you will want to state them all, together with the period in which you were employed as such, together with your respective duties and obligations. Also, the quantity of children under 5 decades old is anticipated to rise very little by the calendar year 2008. Based on your interests, there are lots of opportunities, which range from animal care to humanitarian relief. If youre the one they are searching for, they will surely pick you. A great deal of folks know theyd like to have their specific provider but arent certain what firm to become started. The fantastic news is you have come to the correct spot Theres a lot to consider about when starting your own company.

How to Make Online Learning Work for You

How to Make erreichbar Learning Work for You Top Tips for Online LearnersPosted April 11, 2018, by Jenny Sakr One of the great things about learning online is that youre able to make your study schedule fit around your lifestyle, not the other way around But how? While studying online is incredibly convenient, it also comes with its own set of challenges. Online learning has a different set of requirements and can demand more motivation, self-discipline and a greater level of commitment than heading to class on-campus. On the other hand, if youre juggling a full-time job and other commitments, online study means greater flexibility. Students often assume online programs require less work and are easier than on-campus courses. In reality, online classes are designed to be equally as rigorous and demanding as traditional courses. You need to genuinely apply yourself to get through. Over 20 universities in Australia now offer online classes, with increasing numbers of full online degre es being offered in everything from business to health... Online education in Australia is perfect for students looking to enhance their current career. From a bachelor degree to doctorate level work, students can find a program that fits with their personal goals. Here are our top tips for getting the most out of your online course. 1. Put Together a Study Schedule Time management is one of the biggest issues faced by both on-campus and off-campus students. A study timetable is essential if youre going to manage your time effectively. Start by putting all the important academic dates into your calendar or diary (for example, assignment due dates, semester breaks, study week and exam periods). Allocate study time for each subject. Try and work out how long each assignment is likely to take and make koranvers you allow yourself plenty of time, particularly when you are returning to study after a break. Schedule in time for your other commitments and activities aside from study (w ork, sport, social, family) both weekly activities and one-off events. Its important to strike a balance Place the timetable in a visible position (on the wall save it on your phone somewhere that you will see it/have regular access). Let friends and family know about your schedule so they understand your commitments and time restrictions. Dont ditch your timetable just because youre having trouble sticking to it. Consider how you can modify it to make it work more effectively for you, and how you can build it into your weekly routine or daily habits. Be realistic some weeks things might not go according to plan, but dont beat yourself up about it. Just get back on the horse and get back on track. IMPORTANT NOTE When putting together your schedule consider when you are most effective. Are you a morning person or a night owl? Make the most of the time when your brain is really firing. Consider how much time you can allocate in one sitting. Do you work best in short, sharp burs ts, or do you prefer a slower pace and like to spread it over a couple of hours? 2. Set Up a Study Space If much of your study time is done at home then itll be good to set up a dedicated area, kind of like a mini-office, thats free of distractions and it organised. Create a space thats ergonomic and helps you get in the zone. There are simple things you can do to set up a study space that maximises productivity. Try Positioning your desk to face a window Setting up your space so you get maximum natural light Popping a plant on your desk to increase creativity Have healthy snacks on-hand to keep you alert and energised If studying at home really isnt an option then consider other places, such as the local library or a quiet caf 3. Dont Procrastinate Were all guilty of a bit (a lot) of procrastinating but sometimes you just have to take a leaf out of Nikes book and Just Do It There are ways to beat the procrastination monster The important thing is to recognise when you are procrastinating, identify why and figure out strategies to overcome it. Start by getting rid of distractions. Some things are easier to get rid of than others put your mobile on silent, close all social media, dont open your email FOCUS on the task at hand. Think of your future self - the more you put something off, the more stressful it will become down the track. Once you make a start on a task youll immediately reduce your anxiety about it. Begin by breaking the job into bite-sized chunks, rather than tackling too much at once. 4. Dont Be Afraid to Ask for Help When in doubt, reach out If you dont understand something its okay to ask for help. Contact your tutor or lecturer if you have any difficulties with understanding an assignment or subject content (make koranvers you have relevant staff contact details close at hand). There are great online communities you can turn to for support and assistance. Connect to forums/discussion boards for specific subjects and courses. Th ese are a great way of connecting with other students and helpful for discussing and clarifying questions about your course or assignments. Know how to get in touch with learning skills/academic advisors. They are a wonderful resource and can help you to overcome academic issues you may be experiencing with essay writing, referencing or how to structure your work. Make the most of the student services (career advisors, disability and equity advisors, academic/learning skills advisors, counsellors) available to you. Use your initiative avoid being a passive student who only communicates with your lecturer when submitting assignments. Take control and be active in asking questions and engaging in online discussion boards. Let your lecturer know you are out there and that you really do care about your studies 5. Set Achievable Goals and Remember to Treat Yourself Online studying is hard It takes motivation and discipline, so be sure to reward yourself along the way. Recognise impor tant milestones and celebrate every achievement, from the little ones right through to the big successes. It might be completing an assignment by the due date, receiving top marks, or wrapping your head around something completely new. Promising yourself a reward can also be motivating and when you finish your task. It provides you with an opportunity to reflect on your achievements and can be something as simple as heading out for a walk and cup of coffee for an hour, or really indulging with a relaxing massage. You are the captain of your ship. Sometimes you might need to take a step back and just breathe. Independent learning is challenging but it is worth it be sure to remember your learning goals and what you what to achieve at the end of it all. Learning does amazing things for your brain. Read about why its important to Never Stop Learning. Have you considered doing an online course? Discover what learning opportunities lie ahead when you check out our hundreds of courses across a range of industries. Enquire today ResourcesMy first resumeCover letter for my first jobCareer Insider StoriesShelley Lask - Body Positive Health & FitnessInterested in becoming a?Human Resources OfficerGeneral ManagerBusiness ManagerAccountantOffice AdministratorPopular Career Searcheswork experience ideas year 12tips for first year university studentsyear 10 work experience sydneywork experience ideas melbournefind me work experience CoursesBachelor of Social WorkEnquire Online Enquire OnlineCertificate III in Health AdministrationEnquire Online Enquire OnlineBachelor of Criminal JusticeEnquire Online Enquire OnlineCertificate III in Allied Health AssistanceEnquire Online Enquire Online Jenny SakrJenny found her way with words while interning during uni, since, shes produced articles on it all from hair and beauty to homewares, travel, career advice and study tips. On a weekend youre most likely to find her lining up for a table at the latest cafe or restaurant.Related A rticlesBrowse moreCareer AdvisorsCareer progressionCareer Coach Vs Career Counsellor Whats the Difference?Dread Mondays? Dont know where to go and what to do next? A career coach or counsellor can help you find purpose in life. In this quick read, understand the difference between a career coach and a career counsellor.Susan Boyle - never too late to dreamScottish singing sensation Susan Boyle, who quickly rose to fame after her appearance on Britains Got Talent turned into a global phenomenon, has proven that lightning really can strike twice.EMPLOYER RESOURCESGenerations in the workforce10 Reasons To Hire Gen YDisloyal, overindulgent, high-maintenance, image-driven, over-confident and spoilt. Generation Y has been called it all. We take a closer look what Millennials bring to the workforce and give 10 reasons why you should hire a Gen Y employee